Frequently Asked Questions
It's super easy! Just create an account on GriotsGarage.com, signing you up for Griot's Rewards. Once you're in, you can start earning points right away!
There are tons of ways to rack up points! Check out the "Ways to Earn Points" section above for all the details.
Redeeming points is a breeze! Pick your reward in the "Choose Reward" dropdown at checkout or hit Redeem above in the "How To Use Your Points" section. A minimum of 100 points is needed to unlock discounts.
Your points balance is always up to date on this page when you are logged in. If you have questions, we're here to help! Contact our Customer Support team at (800) 345-5789 or customerservice@griotsgarage.com.
Most points show up when your order is shipped, but actions like birthday rewards might take a bit longer to process.
Yes, points expire one year from when you earn them. If you earned points on May 15 of last year, they would expire on May 15 of this year.
If you return an item or get a refund, the points earned from that purchase will be deducted from your balance.
Not quite! But don't worry—there are plenty of ways to earn more points, like shopping or following us on social media.
Add your birthday under "Ways to Earn" up above on this page. On your big day, your birthday points will be automatically deposited in your account. We'll also email you a reminder so you don't miss it.
Unfortunately, no. Points are only awarded for purchases made after you've signed up for Griot's Rewards. However, all who sign up receive a first-time gift of 50 points!
No problem! Just contact us at (800) 345-5789 or customerservice@griotsgarage.com, and we'll help you combine your accounts.
Nope—only one rewards discount can be applied per order, but it's always worth it! We also offer a variety of point redemption values so you can maximize your benefits.
Not at this time.
Log in, go to your account's My Rewards page, and click "Rewards History" to view all the details. Need help? Contact our Customer Support team at (800) 345-5789 or customerservice@griotsgarage.com.
Nope—if you have an account, you are auto-enrolled into the Griot's Rewards program.
No, our email newsletter and SMS are separate. In fact, you can sign up for Griot's Rewards using the same or a new email and phone number.
We can help you on our end, no problem! Contact our Customer Support team at (800) 345-5789 or customerservice@griotsgarage.com.